- Do you offer delivery and setup services? Yes we will deliver and set up your event rentals. we do not allow oustide set up of tents, but we understand that set up of chairs and tables might not be necessary. your invoice will reflect your specific needs 

- What are your delivery fees and setup charges? Delivery and set up varies according to rental amount . Please send an inquiry to our email and we will give you an exact quote for your needs 

- What are the delivery and pickup times? Typically we will deliver and set up your rentals the evening before your event . This tends to make things easier so that we are not in your way during a stressful time of setting up . If this is not possible , we will set up the morning of as early as possible . We will typically pick up our rentals the next morning . 

- What is your payment policy? We accept payment via Zelle or credit card ( credit card payment will incur a fee )

- Do you require a deposit? Yes , we will take a 50% non refundable deposit to secure your rentals 

- What is your cancellation policy? Our cancellation policy is tiered according to cancellation date .

TENTS -Tents will incur a higher cancellation policy due to their larger scale and logistical planning involved. Payment must be made in full 30 days before your event . Tents will incur 50% cancellation fee within 21 days of your event . Cancellations within 7 days of event will be non-refundable 

CHAIRS/TABLES/LIGHTING - payment must be made in full 30 days before your event . cancellations made within 14 days will incure 50% cancellation fee . Cancellations within 3 days of your event will be non -refundable 

last minute rentals are considered within 7 days of event and will depend on inventory available. We understand that tents may be needed dependent on the chance of inclement weather and we will do our best to assist with last minute requests . Please feel free to reach out if you have questions about last minute rentals . 

- What happens if equipment is damaged or lost?

• Damage: Customers are liable for the cost of repairing or replacing damaged equipment.
• Loss: Customers are also liable for the replacement cost of any lost or stolen equipment.
• Negligence and Misuse: Damage caused by negligence, improper use, abuse, or exceeding the rated capacity of the equipment will be the customer's responsibility.
• Unauthorized Use/Transportation:  Client will be liable if equipment is damaged while being used by unauthorized individuals or transported off-site without prior notification and approval from Tent All Rent All
• Damage waiver : at the time of final payment , we will send a damage waiver and collect a 5% deposit for possible damage, this will be refunded to you once rentals are returned in good condition. usually within 48 hours of return. any additional damage or replacement cost will be sent via invoice. 

Are there any specific rules or guidelines customers should follow when using your rental equipment?